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Same Day Dispatch before 2pm
Free UK Delivery on Orders Over £70
Worldwide shipping available

Delivery Information

UK ORDERS

All UK Orders placed before 2pm Monday to Friday will be processed and dispatched the same day. Orders placed on Saturday and Sunday will be shipped Monday.

Standard – Expected to arrive within 3-4 working days from order

Next Day – Expected to arrive Next Day (Providing ordered before 2pm and delivery address is located in Mainland UK)


EU ORDERS

All EU orders placed before 2pm (GMT) Monday to Friday will be processed and dispatched the same day. European deliveries are completed within 6-8 working days. Please note: We have no control over any time delays caused by Customs, should delays arise due to this we can not be held responsible.

WORLDWIDE ORDERS

All International orders placed before 2pm (GMT) Monday to Friday will be processed and dispatched the same day. International delivery times vary depending upon destination, however, delivery is usually complete within 10-12 working days. Please note: We have no control over any time delays caused by Customs, should delays arise due to this we can not be held responsible.

 

Returns Information

DAMAGED/DEFECTIVE GOODS


In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do so.

 

INCORRECT ITEM


If you have received an incorrect item, please ensure you return the goods in their original condition with hang tags attached within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

 

WRONG SIZE


If the product doesn’t fit you, then please arrange for it to be returned to the address below. Please ensure you return the goods in their original condition with hang tags attached within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product we will issue you with a refund to the cost of your items. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. The original shipping charges are non-refundable unless the item is faulty or a mistake by us.

NUEVO CLUB RETURNS

UNIT 27A

PILLINGS ROAD

OAKHAM

LE15 6QF
 

For anymore information please contact a member of the team using the contact us page.

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